Return & Refunds

Not satisfied with the item quality, size or delivery?

You can return your item by following these simple steps

  1. Raise return request
  2. Prepare Package
  3. Return the Package
  4. We receive the courier
  5. Get Refund

TERMS AND CONDITIONS

WRONG, DEFECTIVE OR DAMAGED ITEMS

Click Shoppy monitor all it transaction closely, but unusually if an item received with following conditions, you can raise return request immediately.

Item is physically damaged / defective

Varies from the description

Wrong item delivered

Wrong color

Wrong style

Wrong size

Wrong quantity

Missing parts/accessories

We will schedule shipment return. Once we receive the item we will inspect it and proceed refund process. You will get item price including shipment fee (if any) and we will not charge you for return shipment.

CONDITIONS, WHEN RETURN NOT ACCEPTABLE

We will not accept return in following situations

  • Return request is made after 10 days
  • Product is used, washed, altered, tampered or not in the same condition as you received it.
  • The items under non-returnable list
  • Products soiled or missing anything from package such as serial numbers, labels, tags, leaflets, freebies or anything else delivered with product.

CHANGED MIND, NEED TO RETURN

We consider and respect your thoughts. If you changed your mind before receiving the item, just contact us immediately via Help Center or order dashboard in your account. The order will be cancelled immediate basis.

Even though, if the shipment is dispatched from origin, there is a chance, that delivery agent may contact you to deliver item. You should not receive the item and should inform to agent that the item has been cancelled. If you accept the item Click Shoppy will not consider your cancellation.

If you change your mind after receiving your order, you can return the item with following terms and conditions.

  • The items should not be in non-refundable list or comes with special non-return policy
  • The items with original ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.

In this case you may not pay for return shipment fee, if you are in Express Delivery Location. Otherwise you need to pay return shipment fee. Express Delivery locations is listed in Express Delivery page on site.

NON-RETURNABLE LIST

Following category items and any other items comes with special non-returnable or non-refundable policy considered under Non-Returnable list

Beauty & Fragrances

Books

Consumables

Customized items

Digital Entertainment

Gaming

Health, wellness & medicine

Inner wear & sleepwear

Lingerie, Hosiery & Swim-wear

Software

RETURN PROCESS

  • You read and review the return policy and understood your order or product on an order can be returned
  • Initiate return request
  • Click Shoppy will review your request, may ask you any further information and send you return shipment AWB (if your request is eligible as per Click Shoppy policies)
  • You pack the item carefully in secure manner and paste AWB on top of the package
  • Courier representative will contact you to collect the package or you may need to drop off the item to your nearest courier office
  • Click Shoppy receive the item, inspect and proceed refund process as per policy
  • Any disputes will be solved as per Click Shoppy Terms of Use.

REFUND MODES

We will initiate refund to the following modes once your item is received and inspected by us or the seller:

PAYMENT MODE REFUND MODE OPTIONS
Click Shoppy Wallet Click Shoppy Wallet
Credit card/ Debit card/ Prepaid Payment Instrument Credit card/ Debit card/ Prepaid Payment Instrument
Bank Account through net banking or ATM transfer Bank Account through net banking
Cash on Delivery  (Express Delivery) Click Shoppy Wallet or Bank Account through net banking
Cash on Delivery  (None-Express Delivery) Click Shoppy Wallet or Bank Account through net banking

We may request for information/documents to verify your credentials before initiating the refund. Refunds will be done only through the original mode of payment.

If the payment mode has expired or is no longer valid, we will refund you one of the modes mentioned above.